Set your password

To set up your account / password so that you can log into the Client Portal and manage all of your Support Tickets, follow these steps:

1. Go to https://lighthousecommerce.zendesk.com
2. Click "Sign in" in the upper right corner
3. Beneath the "Sign in" button, to the right of "Emailed us for support?", click "Get a password"
4. In the "Email" box, enter the email address that you use for submitting Support Tickets, and click the blue "Submit" button. This will trigger a confirmation email to be sent to you
5. Check your email inbox and spam folder for an email with the subject "Create a password for Lighthouse Commerce".  In that email, click the link "Create a password"
6. Enter your name as your would like it to appear in the "Your name" box, and enter the password you wish to use in the "Your password" box. Then click the blue "Set password" button
7. Be sure to save your password so that you have it on hand for future use.

View your Support Tickets

1. After you have logged into the Client Portal Click on your name in the upper right corner of the screen.  In the drop down menu that appears, click "Requests"
   
2. You will now see all of your Support Tickets on the "My requests" page